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15 Sep 2025

When A Business Falters: A Real Look At NPAs And The Hope Behind OTS Loans In India

OTS Loan in India

There’s something that few entrepreneurs admit openly: the pit in the stomach when a payment bounces, a project stalls, and the phone calls from the bank become less friendly and much more formal. In Indian business circles, "Non-Performing Asset" is more than financial jargon, it’s a moment that tests an owner’s resilience and reputation.

Let’s be blunt: nearly every small business owner knows someone who’s run into NPA trouble, whether it was a cousin with a textiles startup in Surat or a neighbor whose auto parts unit in Pune just couldn’t survive the pandemic. Sometimes it starts innocuously, a big order gets delayed, cash flow tightens, and suddenly, those 90 days past due on a loan tip the scales. The label doesn’t just brand a business; it chases away suppliers, shakes employee trust, and, if you’re unlucky, makes dinner table conversations a lot more anxious.

OTS Loan: One Time Settlement

The extraordinary part? For all the tension and drama, India is one of the few markets where redemption is actually possible, and it often arrives through an OTS loan. “OTS” — One Time Settlement is, for many, the final card to play before things go too far. But if you ask three Mumbai traders or a Delhi lawyer about their OTS experience, you’ll hear wildly different stories.

Take the case of Meena, who ran a mid-sized garment workshop outside Ludhiana. Her clients were mostly from the Gulf, and when political unrest upended shipping schedules, months of invoices froze. Her account slipped into NPA. Suddenly, banks that once vied for her business began sending cold legal notices. Consulting a local CA, Meena realized she could negotiate directly for an OTS. The process wasn’t textbook, she sat face-to-face with her loan officer, explained how five loyal employees stood to lose their jobs, and staked her own fixed deposit as part-collateral. The final deal? The bank agreed on a reduced sum, split into two payments, so long as she provided a credible plan and a promise not to default again.

Are OTS deals easy? Not by a mile. Conversations happen over battered office tables, often with hurried tea and the odd government file cutting across the talk. Banks want assurance that their write-down won’t be headline fodder for future audits. Borrowers scramble to muster lump sums, sometimes calling in old favors or selling ancestral land. The rules shift: one branch treats OTS borrowers as strategic partners; another lays down cold policies with little empathy.

What's surprising is how an OTS can reboot a business owner’s confidence. One restaurateur in Kolkata shared how, after months of living under the non-performing asset cloud, closing a settlement let him walk up to his staff and say, “It’s over - we’re back.” Suppliers returned. So did morale. The relief wasn’t just in numbers but felt deeply personal.

Of course, not everyone qualifies. If a bank senses a “willful default,” or there’s evidence of siphoning off funds, you’ll be lucky to get even a foot in the door. Regulatory changes, RBI circulars, or a shift in a bank’s risk appetite can pull the rug out overnight. But for businesses that hit bad luck and are honest about their predicament, OTS loans offer a second beginning, not just to the balance sheet, but to conversations with lenders, customers, and even critics.

If you find yourself in these shoes, ignoring calls will make it worse. Step up, document your numbers, and walk into the bank. Many times, the desk officer has seen cases rougher than yours - sometimes, real stories cut through red tape better than spreadsheets ever could.

For those new to these waters, start by reading practical guides on how OTS loans work, success stories, and pitfalls. Don’t just take advice from WhatsApp forwards - reach out to credible consultants or those who’ve actually sat across the desk and walked the talk. Credit Curators, for example, regularly shares case studies that map the journey from NPA despair to operational normalcy, right down to action steps for documentation or dos and don'ts during settlement talks.